Privacy Policy

At we feel your Privacy is not only important, but essential
That's why we are very proud of our Privacy Policy

Data Protection (Charges and Information) Regulations 2018, also known as GDPR (General Data Protection Regulations)

The lawful basis for collecting and processing your personal data (under Article 6 of the GDPR) is "(c) Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations)."

Under the GDPR (Article 9), we also collect and process "Special category data", which is personal data which the GDPR says is more sensitive, and so needs more protection (e.g. information about your health). The lawful basis for collecting and processing "Special category data" is "(h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3;"

In order to provide a medical e-Consultation to you, we are required by UK law to process your data.

The information we collect about you is used exclusively to process your e-Consultation form and to keep you up-to-date with our products and services.

If you do not want us to send you information on products or special offers, your Privacy is guaranteed, you can indicate this.

The Internet is a global medium, therefore using the Internet to collect and process personal data may involve transmitting it internationally.

We endeavour to make any data transmissions as secure as possible and ensure all parties have a suitable privacy policy.

How your information is used

The information from your e-Consultation will be used by our doctor in order to make a diagnosis and write a prescription (pending suitability).

If any medication is prescribed, then your prescription will be given to our pharmaceutical supplier in order to dispense your prescription with the utmost Privacy.

As part of our Privacy Policy all parties in the e-consultation/dispensing process are required by law to keep records of your details for a period of time.

No one else will ever see any of your personal/medical information.

We do not divulge or sell any of your personal data to any third parties, ever. If we ever desired to do so, UK data protection laws require that we obtain your written permission first.

What information do we collect? How do we use it?

We will require some of your basic personal details (as the patient), such as: your name, email address, full home address, telephone number, date of birth, gender, weight, height. Your telephone number allows us to contact you urgently, if there is a problem, or any questions, regarding your e-Consultation.

After you submit your e-consultation form, our doctor may have some questions regarding your information and we would need to contact you.

We would usually correspond by e-mail, as a first means of communication, but we may need to use the telephone in certain cases.

Your number will not be disclosed to any third parties, as part of our Privacy Policy.

We will also need to know some medical information about yourself (historical and current), in relation to potentially prescribing any suitable medication.

Of course, you will also need to provide a delivery address (no PO boxes), and payment details to our secure Payment Service Provider (PSP), if you choose to pay online via credit/debit card.

Links to other Web sites

Our Web site may have links to other Web sites, which we cannot control, and we cannot guarantee that they will comply with this privacy policy.

If you use other sites which link from our site, the owners/operators of these Web sites may collect information from you, but it will be in accordance with their own privacy policy, which may be different from ours.


By using this Web site, you acknowledge and agree to us processing your personal data in this way. A "cookie" is a small piece of electronically-based information sent by a web server to a web browser which then enables the server to collect basic (non-personally-identifiable) information from the browser.

To find out more about the use of cookies, please look at:

We use cookies to identify you as a registered user, and when you visit our site to keep track of your browsing patterns etc.

Using cookies may also allow registered users to be presented with a more personalised version of our Web site, quickly & easily carry out transactions and have access to information about their account.

Most Web browsers should allow you to turn off cookies. If you want to know how to do this please look at the help menu on your browser. Please note: switching off cookies will restrict your use of our web site.

In Summary: We use the information collected on our site to make your experience at as easy and enjoyable as possible.

Additional information

Your Consent: By using our Web site, you are consenting to the collection and use of information which you submit (by only) for the purposes as described above.

If we change our data protection / privacy policy, we will post the changes on this page so that you will be aware of what information we collect, and how we use it. If you have any questions about this, or anything else, please feel free to contact us at

Data protection registration

We are registered with the UK Information Commissioner's Office (ICO). Our ICO registration reference is: ZA274404To verify registration, CLICK HERE

To report a concern to the ICO, CLICK HERE

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